Privacy Policy

1. Information We Collect

We collect information that you provide directly to us, information we collect automatically when you use our website, and information from third parties.

Information you provide

• Contact information: name, email address, phone number, and shipping address when you place an order or sign up for our newsletter.
• Account information: email and password if you create a DESKORA account.
• Payment information: we do not store full credit card numbers — payment is processed securely by our payment partners.
• Communications: messages you send to our customer support team.

Information we collect automatically

• Device & usage data: IP address, browser type, operating system, pages visited, time spent, and referring URLs.
• Location data: approximate location derived from your IP address.
• Order history: products purchased, dates, and transaction amounts.

2. How We Use Your Information

We use your information to operate our business, fulfill orders, and improve your shopping experience:

• Process and ship your orders, and send order confirmations and tracking updates.
• Respond to customer support inquiries and warranty claims.
• Send marketing emails about new products and promotions (you can opt out anytime).
• Personalize your shopping experience and product recommendations.
• Detect and prevent fraud, abuse, and security incidents.
• Comply with legal obligations and tax requirements.

3. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to operate and improve our website. Cookies are small text files stored on your device when you visit our site.

• Essential cookies: required for the website to function (cart, checkout, security).
• Analytics cookies: help us understand how visitors use our site so we can improve it.
• Marketing cookies: used to show relevant ads on other websites.

You can control cookies through your browser settings. Disabling essential cookies may affect website functionality.

4. Information Sharing

We do not sell your personal information. We share information only with trusted service providers who help us operate our business:

• Payment processors to securely handle transactions.
• Shipping carriers to deliver your orders.
• Email & analytics providers to send communications and measure site performance.
• Legal authorities when required by law or to protect our rights and safety.

5. Data Security

We implement industry-standard security measures to protect your information, including 256-bit SSL encryption for all data transmitted during checkout. Access to personal data is restricted to authorized personnel only.

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but commit to using best practices.

6. Your Privacy Rights

Depending on your state of residence, you may have the following rights regarding your personal information:

• Access: request a copy of the personal information we hold about you.
• Correction: request that we correct inaccurate information.
• Deletion: request that we delete your personal information.
• Opt-out: unsubscribe from marketing emails at any time.
• Do Not Sell: request that we not sell your personal information (we do not sell it anyway).

California residents have additional rights under the CCPA. To exercise any of these rights, contact us at privacy@deskora.com.

7. Children's Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it promptly.

8. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order data is typically retained for 7 years for tax and legal compliance.

9. International Transfers

DESKORA is based in the United States. If you access our website from outside the US, your information may be transferred to and processed in the US. By using our website, you consent to this transfer.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "last updated" date. We encourage you to review this policy periodically.

11. Contact Us