Customer Care

Return & Refund Policy

We stand behind every product we sell. If something isn't right, we'll make it right — no questions asked for 30 days.

Last updated: October 27, 2026

30-Day Money-Back Guarantee

Not satisfied? Return it within 30 days for a full refund. We'll even cover return shipping on defective items.

1. Return Window

You may return any item within 30 days of delivery for a full refund. Items must be in their original condition with all packaging and accessories included.

  • 30-day window starts from the delivery date shown on your tracking confirmation.
  • Products must be unused or in like-new condition with original packaging.
  • All accessories, manuals, and free gifts must be included.

2. How to Start a Return

Starting a return is easy. Follow these three steps:

1

Request Return

Email returns@deskora.com with your order number and reason for return.

2

Get Label

We'll email you a prepaid return shipping label within 24 hours.

3

Ship It Back

Pack your items, attach the label, and drop off at any carrier location.

3. Refund Processing

Once we receive and inspect your returned items, your refund will be processed:

  • Refunds are issued to the original payment method within 5–7 business days.
  • You'll receive an email confirmation when your refund is processed.
  • Shipping charges are non-refundable unless the item was defective or we sent the wrong product.

Note: Depending on your bank, it may take an additional 3–5 days for the refund to appear on your statement.

4. Defective or Damaged Items

If you receive a defective or damaged item, we'll make it right immediately:

  • Contact us within 7 days of delivery with photos of the damage.
  • We'll send a free replacement or issue a full refund — your choice.
  • Return shipping is fully covered by DESKORA for defective items.

5. Exchanges

Want to swap for a different color, size, or model? We offer free exchanges within 30 days of delivery:

  • Email us to request an exchange — we'll send the new item once we receive your return.
  • If the new item costs more, you'll pay the difference. If less, we'll refund the difference.
  • Exchange shipping is free for the first exchange per order.

6. Non-Returnable Items

For hygiene and customization reasons, the following items cannot be returned:

  • Custom-engraved or personalized keyboards.
  • Gift cards.
  • Items marked "Final Sale" on the product page.
  • Products returned more than 30 days after delivery.

7. Warranty Claims

Many DESKORA products come with a limited lifetime warranty covering manufacturing defects. If your product fails due to a defect outside the return window:

  • Contact warranty@deskora.com with your order number and a description of the issue.
  • We'll repair or replace the product at no charge.
  • Warranty does not cover normal wear, accidental damage, or modifications.

8. Contact Us

Need help with a return?

Our customer care team is available Monday–Friday, 9am–6pm PT.

returns@deskora.com

DESKORA Inc. · 100 Market St, San Francisco, CA 94105