Shipping Policy

1. Shipping Rates & Delivery Times

We ship to all 50 US states, plus Puerto Rico and US territories. Orders are processed and shipped from our San Francisco warehouse Monday–Friday.

2. Order Processing

• Orders placed before 2pm PT ship the same business day.
• Orders placed after 2pm PT or on weekends ship the next business day.
• Processing time does not include shipping time — it's separate from delivery estimates.
• During high-volume periods (Black Friday, holidays), processing may take up to 2 business days.

3. Order Tracking

Every order includes free tracking. You'll receive a shipping confirmation email with your tracking number as soon as your order leaves our warehouse.

• Track your order via the link in your confirmation email.
• Tracking updates typically appear within 24 hours of shipping.
• Sign up for text alerts at checkout for real-time delivery updates.

4. Free Shipping Details

Free 2-day shipping applies to all orders over $99 shipped within the contiguous United States:

• The $99 threshold is calculated after any discounts are applied, before taxes.
• Free shipping does not apply to Alaska, Hawaii, or US territories.
• If you return items and your order total drops below $99, original shipping costs may be deducted from your refund.

5. International Shipping

Currently, DESKORA ships only within the United States and its territories. We're working on expanding to Canada and Mexico in 2027. Sign up for our newsletter to be notified when international shipping launches.

6. Lost or Delayed Packages

If your package is delayed beyond the estimated delivery window, or appears to be lost:

• Wait 2 business days past the estimated delivery date before contacting us.
• Email shipping@deskora.com with your order number and tracking info.
• If confirmed lost, we'll ship a replacement at no charge or issue a full refund.
• Stolen packages: file a report with the carrier and contact us — we'll help resolve it.

7. Address Accuracy

Please double-check your shipping address before placing your order. We are not responsible for packages delivered to an incorrect address provided by the customer. If you notice an error, contact us immediately — we may be able to update the address before shipping.

8. P.O. Boxes & APO/FPO

We ship to P.O. Boxes via Standard Shipping only. Express and Overnight require a physical street address. We proudly ship to APO/FPO/DPO addresses — delivery times may be slightly longer due to military mail routing.

9. Contact Us